Most Frequently Asked

  • Is ItsPayd collections?

    This is, probably, the most common assumption that the ItsPayd Team hears on a daily basis. No; ItsPayd is NOT collections.

    Since day one at ItsPayd, it's been Ken's vision to leverage mobile billing technology for reducing customer account write-offs, while improving customer experience. The company's overriding mission is to create a mobile billing and payments system that eliminates the need for collections. Ken has already steered ItsPayd through its first-year startup days into a respected, growing company. And since ItsPayd customers now spend far less time on collections, they can focus on the rest of their business.

    Read the full story here.

  • How can ItsPayd help my company?

    The platform is designed to improve business matters ten-fold. Our services will augment your current AR methods and create an ease of process for your existing credit managers.

    The ItsPayd process allows your company to gain;

    • Brand Loyalty - By creating “peace of mind” for your potentially past due customers and ensuring future business.
    • Predictable Cash Flow - Payment options may not be what you had in mind for your product/service; however, offering this method of payment will improve your ability to predict when you will receive your money even after you feel it has been lost.
  • How will ItsPayd benefit my customers?

    Offering payment plans to your customers can benefit them drastically. Your customers do business with you for a reason; our aim is to keep them there by offering safe and convenient payment plans that meet their cash flow.

    At will payments allow the customer to feel in control of bills they otherwise feel threatened by, providing a compassionate way to continue business with you.

  • What payment processor(s) does ItsPayd use?

    We have chosen to partner with Braintree for our C.C. processing.

    Braintree is a full-stack payments platform that makes it easy to accept payments in your app or website. Imagine us as the credit card terminal you swipe your card through at the grocery store. We’ll make sure your customer’s payment information gets to the right places and doesn’t fall into the wrong hands. 

    For further information, visit Braintree.


    Itspayd has also partnered with Dwolla to process ACH payments.

    Providing ACH payment services, instant bank verification, and a simple ACH transfer API. We make ACH processing easy for businesses and individuals.

    For further information, visit Dwolla.


    Further questions? Please visit our Security & Compliance pages.

  • What platforms and/or service providers does ItsPayd utilize?

    ItsPayd is partnered with Braintree, Dwolla, and Twilio. ItsPayd recognizes that these service providers excel in their practices, so we want to pass their expertise onto our users to create the best service and experience possible.

  • Can ItsPayd work with Quickbooks or other similar processors?

    Our program is now fully integratable with Quickbooks.

    If you seek further information on how ItsPayd can perform with your current systems, please contact us at (855) 999-PAYD (7293).

    Our current API is located here:

  • What is included in the ItsPayd subscription?

    All ItsPayd subscription plans include:

    • E-mail / Text Invoicing
    • E-mail / Text Tracking
    • Automated Follow-Ups
    • Branded Logo Upload
    • Instant Processing
    • Transaction History
    • Custom Date/Time Scheduling
    • Custom Messaging
    • Batch Upload

    More information on ItsPayd’s subscription features can be found here:  ItsPayd Pricing page.

  • What are the ItsPayd Special Features?

    ItsPayd offers various Special Features that a merchant can add to their subscription.

    These features include a Local Connectivity Number or Toll-Free Phone Number with a one time set up fee, then an additional cost per month. We also have custom Short Code Phone Numbers available for use.

    More information on ItsPayd’s Special Features can be found here:  ItsPayd Pricing page.

  • Will there be a need to backup data?

    ItsPayd takes the storage of your data seriously and takes every precaution to keep it secure. As a general rule, we do recomend that you back up your submitted data regularly, however.

    More information about our security can be found here: ItsPayd Secuirty Policy.

  • How is my company‚Äôs information secured?

    ItsPayd takes the security of your data seriously. We take a multi-tiered approach to security that includes minimizing the sensitive data that we maintain, following best practices regarding the storage and transmission of data, and only partnering with the most trusted of providers.

    ItsPayd follows industry best practices to ensure that your data remains safe. We require any access to ItsPayd websites to be encrypted via SSL. We additionally require that any files transferred to facilitate automation processes are done so in an encrypted state. Passwords are secured using one-way hashing with salts using algorithms designed to be computationally difficult.

    We assure you, all of your information is safe with us. More information about our security can be found here: ItsPayd Secuirty Policy.

  • What forms of payment are accepted?

    Braintree accepts all major credit cards.

    Braintree’s US merchant accounts will bundle Visa, MasterCard, Discover, JCB, and sometimes American Express as the default accepted payment types.

    Additionally, ACH payments (also known as Debits) are accepted through Dwolla.

  • Why am I being billed by ItsPayd?

    A company that you have done business with, or received service from, has been unable to get you to pay through their current billing services.

    Said company has implemented ItsPayd to render your bill, in an attempt to;

    1. Offer options that may be better for you, in order to receive payment
    2. Acquire analytics on reluctance to pay
    3. Determine why customers aren’t paying

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