FAQs: Security/Privacy

  • Will there be a need to backup data?

    ItsPayd takes the storage of your data seriously and takes every precaution to keep it secure. As a general rule, we do recomend that you back up your submitted data regularly, however.

    More information about our security can be found here: ItsPayd Secuirty Policy.

  • Who has access to my companies information?

    Your information is secured at all times, and will be only be accessible to our Administration team upon need.

  • How is my company‚Äôs information secured?

    ItsPayd takes the security of your data seriously. We take a multi-tiered approach to security that includes minimizing the sensitive data that we maintain, following best practices regarding the storage and transmission of data, and only partnering with the most trusted of providers.

    ItsPayd follows industry best practices to ensure that your data remains safe. We require any access to ItsPayd websites to be encrypted via SSL. We additionally require that any files transferred to facilitate automation processes are done so in an encrypted state. Passwords are secured using one-way hashing with salts using algorithms designed to be computationally difficult.

    We assure you, all of your information is safe with us. More information about our security can be found here: ItsPayd Secuirty Policy.

  • Is Braintree compliant?

    Braintree is a validated Level 1 PCI DSS Compliant Service Provider. 

    More information on their compliance infrastructure can be found here: Braintree Compliance.

  • Is Dwolla compliant?

    Financial institutions play an important role in the Dwolla network.

    Dwolla, Inc. is an agent of Veridian Credit Union and Compass Bank and all funds associated with your account in the Dwolla network are held in pooled accounts at Veridian Credit Union and Compass Bank. These funds are not eligible for individual insurance, including FDIC insurance and may not be eligible for share insurance by the National Credit Union Share Insurance Fund. Dwolla, Inc. is the operator of a software platform that communicates user instructions for funds transfers to Veridian Credit Union and Compass Bank.

    More information on Dwolla’s security infrastructure can be found here: Dwolla's Terms of Services.

  • Is Twilio compliant?

    Twilio is used, solely, for communication via SMS and email.

    More information on Dwolla’s communication platform can be found here: Twilio Help Page.

  • What happens if someone attempts fraud through my account?

    If we detect fraud on your account it will be placed on hold and we will contact you immediately. After review of the circumstances and a resolution is reached we will release the account.


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