FAQs: Dwolla

  • Do I need a separate merchant account with Dwolla?

    Yes; when you sign up with ItsPayd, you will be prompted to set-up a merchant account with Dwolla if you choose to accept ACH payments.

  • What payment processor(s) does ItsPayd use?

    We have chosen to partner with Braintree for our C.C. processing.

    Braintree is a full-stack payments platform that makes it easy to accept payments in your app or website. Imagine us as the credit card terminal you swipe your card through at the grocery store. We’ll make sure your customer’s payment information gets to the right places and doesn’t fall into the wrong hands. 

    For further information, visit Braintree.

     

    Itspayd has also partnered with Dwolla to process ACH payments.

    Providing ACH payment services, instant bank verification, and a simple ACH transfer API. We make ACH processing easy for businesses and individuals.

    For further information, visit Dwolla.

     

    Further questions? Please visit our Security & Compliance pages.

  • What platforms and/or service providers does ItsPayd utilize?

    ItsPayd is partnered with Braintree, Dwolla, and Twilio. ItsPayd recognizes that these service providers excel in their practices, so we want to pass their expertise onto our users to create the best service and experience possible.

  • How long does it take for my company to receive payment?

    The payments processed through ItsPayd are done instantly and directly deposited into your account, however, depending on which financial institution your company utilizes it can take up to 48-96 hours for a payment to fully process.

    Your payments are processed at Braintree and/or Dwolla and automatically deposited into the bank account set up in your merchant profile. ItsPayd does not keep credit cards on file. Visit Braintree and/or Dwolla for more information on how each provider secures your customers information.

  • Is Dwolla compliant?

    Financial institutions play an important role in the Dwolla network.

    Dwolla, Inc. is an agent of Veridian Credit Union and Compass Bank and all funds associated with your account in the Dwolla network are held in pooled accounts at Veridian Credit Union and Compass Bank. These funds are not eligible for individual insurance, including FDIC insurance and may not be eligible for share insurance by the National Credit Union Share Insurance Fund. Dwolla, Inc. is the operator of a software platform that communicates user instructions for funds transfers to Veridian Credit Union and Compass Bank.

    More information on Dwolla’s security infrastructure can be found here: Dwolla's Terms of Services.


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