FAQs: Subscription
- What happens if a merchant upgrades/downgrades their subscription?
If a merchant has to upgrade to a higher level plan during the month, ItsPayd will charge the difference immediately.
If a merchant wants to downgrade to a lower level plan, the charge will be reflected on the following month.
- How do I cancel my subscription?
Please contact us at (855) 999-PAYD (7293) to cancel your account.
- Is there a cancellation fee?
ItsPayd is a month to month plan. Therefore, there are no penalties for canceling a plan.
- If I cancel my monthly plan what happens to the files in my account?
You will continue to receive payment on all actively paid plans, until completed. Non paying accounts will be cancelled.
- What are the costs associated with ItsPayd?
The Starter Subscription includes up to 10 statements for only $25.00 / month*. More information on ItsPayd’s subscription costs can be found here: ItsPayd Pricing page.
* Credit Card processing fees of 2.9% and $0.30 / transaction.
* ACH processing fees of 0.5% per Dwolla transaction ($0.01 min fee, $5 max fee) will be implemented. - Are there fees associated with my 14-Day Free Subscription?
Yes; ItsPayd waives the subscription price on your selected plan for your first 14 days of service. Every payment processed through ItsPayd has a $0.30 transaction fee, with an additional 2.9% fee for all credit card transactions and a fee of 0.5% per Dwolla transaction ($0.01 min fee, $5 max fee) will be implemented.
- What does my 14-day free subscription include?
The 14-Day Free Subscription includes all the perks associated with the Enterprise plan.
This includes:
- Unlimited Statements
- E-mail/Text Invoicing
- E-mail/Text Tracking
- Automated Follow-Ups
- ​Branded Logo Upload
- Instant Processing
- Transaction History
- Date/Time Scheduling
- Custom Messaging
- Batch Upload
* Credit Card processing fees of 2.9% and $0.30 / transaction.
* ACH processing fees of 0.5% per Dwolla transaction ($0.01 min fee, $5 max fee). - What is included in the ItsPayd subscription?
All ItsPayd subscription plans include:
- E-mail / Text Invoicing
- E-mail / Text Tracking
- Automated Follow-Ups
- Branded Logo Upload
- Instant Processing
- Transaction History
- Custom Date/Time Scheduling
- Custom Messaging
- Batch Upload
More information on ItsPayd’s subscription features can be found here: ItsPayd Pricing page.
- Do you charge the monthly subscription fee automatically?
Yes; your subscription fee is automatically charged to the credit card you provide when signing up for our services.
- What happens if I try to upload more files then my plan allows?
When uploading the first invoice over limit, you will be prompted to upgrade to the next subscription plan to meet your needs.
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