FAQs: Troubleshooting

  • Why can't I click on the link that was sent via sms?

    If you have a newer IOS (iPhone) and have not received message previously:

    * Settings App

    * Safari

    * Block Cookies


    Do you have this setting set to the default of “Allow from Websites I Visit”?   If not, and it is set to “Always Block” then the login will not work for ItsPayd or any other website.  Basically a cookie is required to keep track of whether the user has successfully entered their access code (which we automatically pre-fill for them).

    Please configure cookie settings to the default of “Allow from Websites I Visit” and see if that works. If already set there and still having same problems, then most likely it’s an iOS problem.

  • How do I create a .csv file for uploading my accounts?

    Most all invoicing software has the ability to export a .csv file. Simple upload your past due accounts into ItsPayd through import of .csv files.

    Visit Quickbooks Support for information on exporting a .csv file from Quickbooks.

    Feel free to contact our help desk with any questions (855) 999-PAYD (7293).

  • I have chosen a payment option, but it will not process?

    Check that the method of payment you are choosing is the method of payment you are using. Do not use an overdrawn, or non-working card. This will lead to decline of payment.

    If any technical errors occur beside card malfunction, please contact us at for immediate assistance during our hours of operation at (855) 999-PAYD (7293).

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