FAQs: Upload

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• My company logo is not loading.

  The file for your logo must be a .jpeg or .png, and will be resized to fit our messaging dimensions.

  Still having troubles? Call us at (855) 999-PAYD (7293).

  UploadLogoTroubleshootProfileMerchant
• I have uploaded a batch of invoices and I keep receiving error messages.

  When uploading the invoices via the Batch Upload, be sure to align our drop down options with the columns in your upload.

  Example below will lead to an error:

  Drop Down .................. Your Columns

  Customer Name ........ Customer Number
  Invoice Date ................ Invoice Number
  Email ............................. Mobile Phone

  TroubleshootInvoicesBatch UploadMerchant LoginMerchant
• How do I create a .csv file for uploading my accounts?

  Most all invoicing software has the ability to export a .csv file. Simple upload your past due accounts into ItsPayd through import of .csv files.

  Visit Quickbooks Support for information on exporting a .csv file from Quickbooks.

  Feel free to contact our help desk with any questions (855) 999-PAYD (7293).

  Upload accountsQuickbooksTroubleshootingHelp

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