If your customer pays you directly after being notified by ItsPayd, you (the merchant) have to manually update the system telling it that your customer has paid. **Please note that this does not apply to users who are connected via API or QuickBooks.
Go to your customers' specific statement which is shown below.
![](https://itspayd-production.s3.amazonaws.com/uploads/ckeditor/pictures/86/content_Capture1.PNG)
Click "More Actions". When the drop down appears (shown below), click "Enter Payment...".
![](https://itspayd-production.s3.amazonaws.com/uploads/ckeditor/pictures/87/content_Capture.PNG)
Enter the total payment, click "Enter Payment".
![](https://itspayd-production.s3.amazonaws.com/uploads/ckeditor/pictures/88/content_Capture_2.PNG)
The following will appear at the top of your Statement Details and you will have successfully marked a payment as resolved.
![](https://itspayd-production.s3.amazonaws.com/uploads/ckeditor/pictures/89/content_Capture_3.PNG)