If your customer pays you directly after being notified by ItsPayd, you (the merchant) have to manually update the system telling it that your customer has paid. **Please note that this does not apply to users who are connected via API or QuickBooks.
Go to your customers' specific statement which is shown below.
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Click "More Actions". When the drop down appears (shown below), click "Enter Payment...".
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Enter the total payment, click "Enter Payment".
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The following will appear at the top of your Statement Details and you will have successfully marked a payment as resolved.
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